FragranceNet Customer Service:
Phone: 800.727.3867 (Monday - Friday: 9:00am - 5:00pm ET)
fullbeauty Shopper's Club members get free returns on all eligible purchases. Eligible merchandise returned will be reimbursed based on our estimate of the applicable return fees.
In order to return merchandise, you must obtain an RMA number from FragranceNet's customer service department.
You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping.
FragranceNet charges a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We do not offer refunds on Skincare, Haircare, or Makeup items due to health reasons. Please make your selections carefully.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.)
- RMA number
- Full name and address
- Phone Number
- E-mail address
- Packing slip
- Original Order Confirmation Number
- Your reason for returning the merchandise
Mail Returns to:
900 Grand Blvd
Deer Park, NY 11729 USA
All returns must be shipped back to FragranceNet using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by FragranceNet and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return
If your package is returned to FragranceNet marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.
We are unable to process exchanges. Please return the item(s) back to FragranceNet for a refund and place a new order on fullbeauty.com.