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Returns & Exchanges



Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 90 days. We are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges). For returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase.

Do You Need to Print a Return Label?
If you need a replacement prepaid return label, please log into My Account.
FULLBEAUTY Brands (Woman Within, Roaman's, Jessica London, King Size, fullbeauty, BrylaneHome)

fullbeauty Shopper's Club members get free returns on all eligible purchases.
Eligible merchandise returned will be reimbursed based on our estimate of the applicable return fees.

How Do I Return an Item?
  1. Complete returns form
    • Identify return reason codes on back of invoice
    • Mark return codes on front of invoice
  2. Prepare your package
    • Pack your return securely, in the original package
      if possible, and include your completed invoice
    • Affix your prepaid shipping label*, found on your
      invoice, to the package making sure no other tracking
      labels are visible
  3. Ship package with USPS
    • Option 1: Place in mail box
    • Option 2: Drop off at any post-office
    • Option 3: Schedule a free pick-up at usps.com/pickup
* We will deduct $7.50 from your gift card or refund when processing your return.
You will receive email confirmations upon our receipt of your return and when your return has been processed. Please allow 2 weeks for us to receive and process your return. Return shipping is free for Shopper's Club Members.
How Do I Exchange an Item?
  1. Complete exchange form
    • Credit/Debit Card purchases:
      • Order a replacement item by calling (800) 400-4481
    • Cash purchases or if you prefer not to phone in exchange:
      • Locate exchange form on back of the invoice
      • Complete all areas of form
  2. Prepare your package
    • Pack your return securely, in the original package if
      possible, and include your completed exchange
      form if applicable
    • Affix your prepaid shipping label*, found on your
      invoice, to the package making sure no other tracking
      labels are visible
  3. Ship package with USPS
    • Option 1: Place in mail box
    • Option 2: Drop off at any post-office
    • Option 3: Schedule a free pick-up at usps.com/pickup
* We will deduct $7.50 from your gift card or refund when processing your exchange if there is a price difference from the original item returned.
You will receive email confirmations upon our receipt of your return, when your return has been processed and when your new item(s) has been shipped. Please allow 2-3 weeks from the time you return your package for it to appear online. Return shipping is free for Shopper's Club Members.
How Do I Return an Item via Another Carrier?
Please use your original packaging, enclosing the invoice with the item, and return to the address listed on the front of your invoice. Packages can be mailed using your carrier of choice.
We use both FedEx and USPS to deliver merchandise to you. In the event that you need to return merchandise, please check your invoice for the return address and instructions, as they may vary by product.

No invoice?
When returning without the invoice, please complete the following:

  • On a piece of paper, write the following information: your name, billing address, order number, a list of items you are returning and the date of purchase.
  • Return the package to 2300 Southeastern Ave, Indianapolis, Indiana, 46283-0001, allowing 2 weeks for your return to be received, processed, and credited or refunded.
  • Please keep your shipping receipt until the return credit has been processed or your exchange or refund arrives. As a reminder, original and return shipping and handling charges are not refunded.

For merchandise shipped directly from our warehouse, please return merchandise to:
fullbeauty®
2300 Southeastern Ave.
Indianapolis, IN 46283

Has My Return Been Received?
Checking the status of a return is easy, simply View Your Order Status. When your return has
been received, it'll be listed on your order status as returned-along with the date we received and processed it.

*For International Returns a confirmation email will be sent to the email address on file notifying when your return was received.

If you're a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return is received and processed. Please note, a "delivered" scan at our warehouse does not indicate complete processing of your return. Please allow approximately 7 business days from delivery to completely process through our system and generate your return credit.

Can I Track My Returned Item?
Absolutely - provided you returned an item with our convenient Customer Return Label. Utilizing the tracking number associated with your label, please login to FedEx.com to see if the package has been received by us. After we receive your package, check your order status to see if we have processed your return. Once we have, the status of your item will change to Returned. Return processing typically takes up to two weeks from the time you mail the return. Please allow sufficient time for returned item(s) to be received and processed.

* For International Returns please contact the carrier used to return your merchandise. Some carriers may provide order tracking information. You will also receive email notifications once we receive your return.
Has My Exchange Been Processed?
All exchanges are processed as new orders, which will show as an exchange on your order status. Check the status of your exchange online now! Please allow 2-3 weeks from the time you return your package for it to appear online.

*International Exchanges will need to be placed as new online orders. An email confirmation will be sent when your return items are received.
3rd Party Vendor/ Merchandisers
Angelique Lingerie
Angelique Lingerie Customer Service:
Phone: 800.863.9634
Email: info@angeliquelingerie.com

fullbeauty Shopper's Club members get free returns on all eligible purchases. Eligible merchandise returned will be reimbursed based on our estimate of the applicable return fees.

Due to health regulations and the safety of our employees, the below items may not be returned for any reason:

  • Any items that covers intimate areas. This includes panties, thongs, g-strings, boyshorts, stockings, bodystockings, pantyhose, tights, teddies and pasties. This does not include matching pieces to sets as long as they have not been worn or detached from the item.
  • Any items that smells of cigarette smoke or perfume
  • Items that have been worn/soiled or laundered
  • Items with the tags removed
  • Items that have been exposed to human/animal hair

Returns:
Angelique Lingerie firmly stand behind all of our products and take great pride in our reputation for quality and value. If you are dissatisfied with your purchase for any reason, you may return unworn items for a prompt refund, subject to the terms below:

  • All returns must be made within 30 days of the original order date.
  • All returns must include a copy of the original packing slip/sales receipt.
  • When trying on items that included a panty or stockings, please do not try that part of the item on as we will not be able to accept it if it has been worn.

Please note that shipping charges cannot be refunded. We recommend you ship the return package using a carrier that offer tracking information.

Mail Returns to:
Angelique, Inc
Attn: Returns
8201 E. Pacific Place, Unit 606
Denver, CO 80231-3216

Exchanges:
We are unable to process exchanges. Please return the item(s) back to Angelique Lingerie for a refund and place a new order on fullbeauty.com.
Alight
Alight Customer Service:
Phone: 516.367.1095 (9:30AM - 6PM Eastern Standard Time Monday- Friday)
Email: support@alight.com

fullbeauty Shopper's Club members get free returns on all eligible purchases. Eligible merchandise returned will be reimbursed based on our estimate of the applicable return fees.

Items priced $25.00 or less are FINAL SALE. These items cannot be returned.

Returns:
Returns must be sent to Alight within 30 days of receipt of the order. Returns received after 30 days will be returned to the sender.

Refunds will be processed by fullbeauty.com. Please note that shipping charges cannot be refunded.

Please read the front of the packing slip that was included in the order and complete the Return Form. However, if the item is defective, we will gladly send a new replacement.

Alight is not responsible for lost packages. We recommend you insure your return package using a carrier that offers tracking information.

Mail Returns to:
Alight
415 Bussen Underground Rd
St. Louis, MO 63129

Exchanges:
We are unable to process exchanges. Please return the item(s) back to Alight for a refund and place a new order on fullbeauty.com.

City Chic
City Chic Customer Service:
Phone: 866.299.8146 (Monday - Friday: 8am - 5pm ET)
Email: customerservice@citychiconline.com

FREE Returns for US Customers

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a refund on full priced items. Please note that shipping fee from the original order is non-refundable.

Return With City Chic - It's Easy

  • You can return your purchase for up to 30 days from the purchase date.
  • The items must be in original condition, unworn and unwashed, with all labels and swing tags still attached*
  • Return shipping from a domestic US location is absolutely FREE for US customers. You will be provided with a pre-paid USPS domestic label to return the item back to City Chic.
  • Once your return is received and inspected by City Chic fulfilment center, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment from fullbeauty.com. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

*Please note: to use our pre-paid labels, shipments must be sent from the United States. The United States Postal Service can take up to 30 days to return your package to us. In most cases, it happens within two weeks. We process returns as quickly as possible once they are received in our warehouse.

Items that are returned to City Chic that do not meet the above criteria will not be refunded. City Chic will notify you if we are unable to process your return.

Lingerie and Swimwear:
To protect your health and the health of others, we cannot accept returns on Lingerie briefs or Swimwear bottoms or one pieces. Please note that the standard returns policy applies where items are faulty. Should you have any questions in regards to your return, please contact Customer Service Team on 1-866-299-8146.

USA Customers - How to Return

Step One: Locate Your Item's Original Packing Slip
The original packaging contains a bar code that helps us identify your items with your order so we can credit your account successfully.

Step Two: Your Shipping Parcel

  • You can use your original City Chic parcel you received, or any plain, unmarked bag or box to ship your return.
  • If there are any existing shipping labels, stickers, or other materials on the shipping bag from previous shipments, please remove them.
  • Attach your prepaid Returns label found on your original packing slip to the outside of your package.
  • Drop it off at any US Post Office or give it to mail carrier at your home. You may schedule a pickup by your carrier at USPS.com

We'll take care of the rest for you! Return shipping is absolutely FREE for US customers!
Once the Fulfillment Center has received your return, your card will be refunded and you will receive an email confirmation that your return is completed.

FragranceNet
FragranceNet Customer Service:
Phone: 800.727.3867 (Monday - Friday: 9:00am - 5:00pm ET)

fullbeauty Shopper's Club members get free returns on all eligible purchases. Eligible merchandise returned will be reimbursed based on our estimate of the applicable return fees.

In order to return merchandise, you must obtain an RMA number from FragranceNet's customer service department.

You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping.

FragranceNet charges a 20% restocking fee for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds on Skincare, Haircare, or Makeup items due to health reasons. Please make your selections carefully.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

  • RMA number
  • Full name and address
  • Phone Number
  • E-mail address
  • Packing slip
  • Original Order Confirmation Number
  • Your reason for returning the merchandise

Mail Returns to:
FragranceNet
RETURNS DEPARTMENT
900 Grand Blvd
Deer Park, NY 11729 USA

All returns must be shipped back to FragranceNet using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by FragranceNet and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return

If your package is returned to FragranceNet marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.

Exchanges:
We are unable to process exchanges. Please return the item(s) back to FragranceNet for a refund and place a new order on fullbeauty.com.

Gem Avenue
Gem Avenue Customer Service:
Phone: 888.436.2836 (Monday - Friday: 8:30am - 5:00pm ET)
Email: info@gemavenue.com

fullbeauty Shopper's Club members get free returns on all eligible purchases. Eligible merchandise returned will be reimbursed based on our estimate of the applicable return fees.

Gem Avenue sincerely thanks you and appreciates your business. At Gem Avenue, our goal is to make you a satisfied customer.

Returns:

  • No restocking fee for a return item
  • The returned item must be in our possession within 30 days from the receipt of the order
  • Rings that were re sized or engraved per your request cannot be returned
  • Returned items must be in the original condition, not used or altered and should be returned with all original documents
  • All tag and inserts found on some of our items has to be intact
  • We reserve the right to refuse full refund for excessive returns by a customer
  • Shipping and insurance cost are non refundable
  • Returns may take up to a week to process
  • Shipping and handling fee is non-refundable


Please ship the return item using a carrier that offers tracking information and include:

  • Order Number
  • Name
  • Address

Mail Returns to:
Gem Avenue
400 E. Arrowhead Drive
Charlotte, NC 28213

Exchanges:
We are unable to process exchanges. Please return the item(s) back to Gem Avenue for a refund and place a new order on fullbeauty.com.

IGIGI
IGIGI Customer Service:
Phone: 877.597.8953 (Monday - Friday: 8am - 5pm PT)
Email: service@igigi.com

fullbeauty Shopper's Club members get free returns on all eligible purchases. Eligible merchandise returned will be reimbursed based on our estimate of the applicable return fees.

Sale products with prices ending with $.99 or $.49 are final sale and will not be accepted for return.

Returns:
IGIGI believes in quality of our garments. If you are not fully satisfied for any reason with your purchase, please return the merchandise to IGIGI for a refund.

CONDITION
Return merchandise must be unworn, unused, unaltered and with hangtags and labels attached. Used or altered merchandise will not be accepted for return and may be shipped back to the customer.

RETURN TIME
Returns must be received within 45 days of the purchase date. Products returned after 45 days will not be accepted for return and may be shipped back to the customer.

Please allow up to 30 days to receive your return and to complete the credit process. Note, it may take 5-10 business days for your bank or credit card company to process and apply the refund back to your account.

REGULAR PRICED ITEMS
Regular priced items (prices that do not end with $.99 or $.49) will be processed a refund if received within 45 days of the purchase date. Any discounts applied to your original order will be deducted from your refund amount. Shipping fees are non-refundable. Refunds will be credited in the original form of payment.

INSTRUCTIONS FOR EASY RETURN
  • On the accompanying Easy Returns Form, please select the items you would like to return.
  • Specify the reason for the return with the return codes provided. This information is optional and will only be used to serve you better in the future. It will not affect the return processing.
  • Please send the merchandise to the following address:


Mail Returns to:
IGIGI Returns
2029 East Monte Vista Ave.
Vacaville, CA 95688

Exchanges:
We are unable to process exchanges. Please return the item(s) back to IGIGI for a refund and place a new order on fullbeauty.com.

Kiyonna
Kiyonna Customer Service:
Phone: 888.549.6662 (Monday - Friday: 9am - 5pm PT)

fullbeauty Shopper's Club members get free returns on all eligible purchases. Eligible merchandise returned will be reimbursed based on our estimate of the applicable return fees.

FINAL SALE merchandise will not be accepted for return.


Returns:
Your satisfaction with Kiyonna merchandise is guaranteed. If for any reason you are not satisfied with your purchase, you may return regularly priced merchandise within 30 days to Kiyonna. This date will be clearly marked on the front side of your packing slip. Please note that returns received later than this posted date will not receive a refund and the item will be automatically returned to the sender.

SALE merchandise is eligible for returns and exchanges within the allotted 30 day period. FINAL SALE merchandise will not be accepted for return. (Please note: if final sale items are returned a restocking fee may be applied at 30% and merchandise credit issued for the current price listed on the Kiyonna website.)

FINAL SALE merchandise is marked "Final Sale" on the website.

BRIDAL MERCHANDISE is returnable for a full refund within 15 days of the purchase date. Kiyonna accepts returns on this garment if the dress is unworn, unwashed, unaltered, and have original tags attached.

Please note that shipping charges are non-refundable.

All returned items must be in their original condition with all hang tags and labels attached. Any items returned in any condition other than in that originally sent will not be eligible for return (i.e. deodorant stains, smoke smell, pet hair and pet stains.) We recommend that you send your return via an insured carrier. We are not responsible for lost returns. No items may be returned to any specialty stores carrying Kiyonna.

Mail Returns to:
Kiyonna Clothing, Inc.
Attn: Returns Department
1315 N. Brasher St
Anaheim Hills, CA 92807

Exchanges:
We are unable to process exchanges. Please return the item(s) back to Kiyonna for a refund and place a new order on fullbeauty.com.

Palm Beach Jewelry
Palm Beach Jewelry Customer Service:
Phone: 866.804.3745 (Monday - Friday: 8am to 11pm; Saturday - Sunday 9am to 11pm ET)

fullbeauty Shopper's Club members get free returns on all eligible purchases. Eligible merchandise returned will be reimbursed based on our estimate of the applicable return fees.

Items priced $25.00 or less are FINAL SALE. These items cannot be returned.


Returns:
If within 90 days of receipt of your purchase, you are not completely satisfied, for any reason, with any non-personalized item you order, Palm Beach Jewelry will either replace it or provide you with a full product refund, excluding shipping and handling – no questions asked.

Simply indicate the reason for your return, include the packing slip with your return, and wrap the package securely. For your protection, we recommend you purchase insurance on your package for the value of the merchandise being returned. If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the following address:

Palm Beach Jewelry
Returns Department
6400 East Rogers Circle
Boca Raton, FL 33499

Please note that we can refund shipping costs only if the return is a result of our error.

Exchanges:
We are unable to process exchanges. Please return the item(s) back to Palm Beach Jewelry for a refund and place a new order on fullbeauty.com.

Shoebuy
Shoebuy Customer Service:
Phone: 888.200.8414 (Monday - Friday: 8am - Midnight; Saturday - Sunday: 8am – 11pm ET)
Email: service@shoebuy.com

Return shipping is free for merchandise being shipped from within the United States

60 Day Money Back Guarantee:

If you are not happy with your order, we are happy to accept a return for merchandise being shipped from within the United States.

Return shipping is free*. We will provide you with one pre-paid UPS shipping label to return your order to us. Because we provide you with only one pre-paid shipping label per order, we suggest you wait for receipt of all items on your order before beginning the return process. After receiving all items on your order, please place all return items into one shipping box (any type of shipping box) to take advantage of the free return postage. You can return your order for up to 60 days from the purchase date, except for orders places on Shoebuy's Private Event site, events.shoebuy.com. Orders placed between November 1, 2012 - January 1, 2013 are eligible for the 90 Day Holiday Return Policy. Items that you return must be in the condition that you received them and in the original box. Shoebuy does not guarantee wear or tear or any damage unrelated to the manufacturer.

We will send you an email confirming your request, including the 18-digit tracking number on the pre-paid UPS shipping label and a link to track the package. Once we receive your return item(s), we will credit your original payment method for the full purchase price of each item in the return shipment. Once UPS shows that we received your return package, allow 3-5 business days for your credit to be issued.

Please note, Shoebuy.com can only provide free return shipping for items shipped from a U.S. address. If you are returning an item within our 90 Day Special Return Policy, please follow the same procedure. In addition, please clearly write your Shoebuy.com Order Number on the outside of the shipping box.

* Shoebuy.com free return postage does not apply to orders/merchandise being returned from APO/FPO locations


How to Make a Return:


  • For U.S. orders, click the link provided in the email confirmation that you received when the order was shipped. Or, and enter your Order Confirmation Number. Do not include the suffix, only enter the numbers prior to the dash - if there is a dash in your Order Confirmation Number (for example, if your Order Confirmation Number is 123456-1, only enter 123456).
  • Click on the "Return Items from this Order" link on the Order Tracking page. Orders older than 60 days do not show the "Return Items from this Order" link. This is because orders older than 60 days exceed the maximum number of days an order is eligible for return.
  • On the Return Request page check the item(s) that you would like to return on the Return column and click the "Return/Exchange Checked Items" link.
  • Verify the address from where you will ship the return package. Click the "Continue" button.
  • Choose to display the shipping label for immediate printing from your browser or to have it sent to you via email and click the "Continue" button. We will provide you with one pre-paid UPS shipping label to return your order to us. Because we provide you with only one pre-paid shipping label per order, we suggest you wait for receipt of all items on your order before beginning the return process. After receiving all items on your order, please place all return items into one shipping box (any type of shipping box) to take advantage of the free return postage.
  • For each item you return, confirm that you selected the correct items.
  • Verify that the information collected is accurate. If all information is correct, click on the "Confirm Return" button.
  • Print the shipping label once it displays in your browser or you receive it via email.
  • Enclose return item(s) and attach the shipping label to your return package. To help us expedite your return, include all original materials you received with your order, remove all address references from your return package (if you are using the original shipping box) before attaching the shipping label, and protect the shipping label by covering it with clear plastic tape and attaching it away from any seams or closures.
  • Take your return package to UPS. To make the return process simple, there are several options:
    Present your package to any UPS driver in your area. If your place of business has a UPS account, your package can be picked up at no extra charge. Bring your package to any UPS Customer Counter. Drop your package off at one of the following UPS shipping locations: Mail Boxes Etc, Parcel Plus, PakMail, PostNet, Postal Annex. (To find the UPS shipping location nearest you, go to www.ups.com or call 1-800-PICKUPS).

Exchanges:

We are unable to process exchanges. Please return the item(s) back to Shoebuy.com for a refund and place a new order on fullbeauty.com.

SWAK Designs
SWAK Designs Customer Service:
Phone: 866.432.6497
Email: support@swakdesigns.com

fullbeauty Shopper’s Club members get free returns on all eligible purchases. Eligible merchandise returned will be reimbursed based on our estimate of the applicable return fees.

Please Note: Items marked as "SALE" or "CLEARANCE" are FINAL SALE and are not elligible for a refund.


Returns:
Thank you for shopping Sealed with a Kiss Designs with our friends at fullbeauty.com! Yoursatisfaction with Sealed with a Kiss Designs products sold on fullbeauty.com is guaranteed. If for any reason you are not satisfied with your purchase, you may return your purchase within 30 days from the date of purchase for the value of the merchandise, less shipping and handling. Please allow up to 30 days to process requested refunds. All returned items must be in their original condition, with hang tags still attached.

We recommend that you send any return via an insured carrier as Sealed with a Kiss Designs and fullbeauty.com are not liable for any lost, stolen or damanged package.

Mail Returns to:
SWAK Designs c/o fullbeauty.com
ATTN: Returns
21218 Vanowen Street
Canoga Park, CA 91303

Exchanges:
We are unable to process exchanges. Please return the item(s) back to SWAK Designs for a refund and place a new order on fullbeauty.com.

Swimsuitsforall
Swimsuitsforall Customer Service:
Phone: 888.241.7946 (Monday - Sunday: 6am - Midnight ET)
Email: help@swimsuitsforall.com

fullbeauty Shopper's Club members get free returns on all eligible purchases. Eligible merchandise returned will be reimbursed based on our estimate of the applicable return fees.

Returns:
Merchandise must be returned within 60 days of the order date for credit back to the original card. Unfortunately, we cannot accept merchandise that has been worn and washed, or merchandise that has been damaged due to improper care or excessive use. We also cannot accept any merchandise back after 60 days of the purchase date. Please note that swimwear can deteriorate in heavily-chlorinated pools if it is not marked as chlorine resistant or 100% polyester.

Products must be in their original condition: unworn, unwashed, with original tags and protective panty liner strip intact. Removal of panty liner will void any attempt at returning a swimsuit. Please note that any purchase of a two-piece set must be returned as a full set. There will be no refund issued for returning an incomplete set.

Please allow 4-6 business days for the credit to appear on your credit card statement. Only the cost of the suite will be refunded for returns. Shipping and handling is non-refundable.

Returned merchandise lost or damaged in transit will be the responsibility of the customer. We recommend using an insured service with tracking information. In case the original packing slip or return form is lost, please contact customer service toll free at 888.241.7946 or email help@swimsuitsforall.com for another copy.

Mail Returns to:
Swimsuitsforall
ATTN: Returns
10300 Sanden Drive
Suite 100
Dallas, Texas 75238

Exchanges:
We are unable to process exchanges. Please return the item(s) back to swimsuitsforall for a refund and place a new order on fullbeauty.com.

Sydney's Closet
Sydney's Closet Customer Service:
Phone: 888.479.3639 (24/7 Live Help)

fullbeauty Shopper's Club members get free returns on all eligible purchases. Eligible merchandise returned will be reimbursed based on our estimate of the applicable return fees.

PLEASE NOTE:
You must get a Return Authorization (RA) Number within 14 calendar days of receipt of your order to return or exchange a dress.

  • Please call 888-479-3639 or email orders@sydneyscloset.com to get an RA number.
  • Write the RA number clearly on the outside of the package before shipping it back to Sydney’s Closet
  • Any package without an RA number displayed on the outside of the box will be refused. No Exceptions.
  • All returns will be carefully inspected. Merchandise must be unstained, unworn, unused, unaltered, and free of pet hair with all original hang tags and labels attached. Any accessories such as shawls, straps or extra beads must be returned with the garment to qualify for a full refund.
  • All return items must be shipped to Sydney's Closet. The customer is responsible for paying all shipping costs.
  • All returns must be postmarked within five (5) business days of receipt of RA number.
  • After your return is received and inspected, OSP will be notified to issue you a refund. Even exchanges for size and color will be processed directly through Sydney's Closet.
  • Refunds will be issued for the price of the item returned. Shipping and handling charges are not refundable.
Please ship merchandise to:
Sydney’s Closet
11840 Dorsett Road
Maryland Heights, MO 63043

We strongly recommend carefully taking measurements before ordering and consult the size chart below. Never guess what size to order, and always plan on alterations for a perfect fit! If you need assistance with measurements, please contact Sydney's Closet at 888.479.3639 any time.

Size 14 16 18 20 22 24 26 28 30 32 34 36 38 40
Bust 43" 45" 47" 49" 51" 53" 55" 57" 59" 61" 63" 65" 67" 69"
Waist 38" 40" 42" 44" 46" 48" 50" 52" 54" 56" 58" 60" 62" 64"
Hips 46" 48" 50" 52" 54" 56" 58" 60" 62" 64" 66" 68" 70" 72"


Torrid
Torrid Customer Service:
Phone: 888.867.7431 (Monday - Friday: 7am - 6pm PT; Saturday: 7am - 5pm PT)
Email: returnexchange@torrid.com

fullbeauty Shopper's Club members get free returns on all eligible purchases.

All Clearance Items purchased on fullbeauty.com are final sales and may not be returned.

All Returns must have a Return Authorization Number issued by the customer service. Please contact Torrid customer service to obtain a Return Authorization Number.



Returns
We hope that you love what you ordered. But, if there is an issue or you are not 100% satisfied, please call Torrid customer service at 866.867.7431.

Return Policy

  • Merchandise may not be returned if worn or washed
  • Returns must be initiated within 60 days of purchase date listed on the packing slip. Torrid items sell quickly so contact Torrid customer service as soon as possible to make returns.
  • Allow 2-4 weeks for processing returns. Shipping and handling fees are non-refundable.
  • Torrid is not responsible for returned items that are lost or damaged in transit.
  • All returns must have a Returns Authorization Number. Any returns without a Return Authorization Number will be refused and returned back to the customer.

To return by mail, simply follow these steps:

  • Contact Torrid Customer Service to obtain a Return Authorization Number and a pre-paid FedEx return label.
  • Pack your return securely, in original packaging if possible and include the Return Authorization Number along with a copy of the Return Form which you can download from here: http://img.hottopic.com/is/content/HotTopic/Torrid_SelfServeReturnFormpdf
  • Print out the pre-paid FedEx return shipping label, affix to your package and take it to any FedEx facility/authorized drop-off location.
  • When you mail your purchase back to Torrid using the pre-paid FedEx shipping label, we will deduct a flat fee of $8.00 from your order refund for return postage.
  • If you prefer to use another trackable shipping method, please send the returns to:

Torrid Returns
18305 E. San Jose Ave.
City of Industry, CA 91748

Exchanges:
We are unable to process exchanges. Please return the item(s) back to Torrid for a refund and place a new order on fullbeauty.com.

Ulla Popken
Ulla Popken Customer Service:
Phone: 800.245.8552 (Monday - Friday: 9am - 8pm ET; Saturday: 10am - 6pm ET)
Email: support@ullapopken.com

fullbeauty Shopper's Club members get free returns on all eligible purchases.

Returns:
We want you to enjoy your Ulla Popken fashions, and offer a 60-day return policy. If you are not completely satisfied with your purchase, return only unworn, unwashed and unaltered merchandise within 60 days of the shipping date to Ulla Popken, and we will gladly issue a refund to the original form of payment. We cannot accept any merchandise that has been worn, washed, or altered. Initial shipping and processing charges are not refundable.

To ensure proper handling of your return please use the following guidelines:

  • Use the original package in which the merchandise was shipped.
  • Include the Return Form from the bottom of your invoice, and indicate why you are returning merchandise. Be sure to keep the invoice portion for your records.
  • Affix the postage paid merchandise return label from the bottom of your Return Form to the package.
  • Leave it with your mail carrier or take it to the post office.
  • A $7.95 return shipment and processing fee is automatically deducted from your merchandise credit or refund check. If you prefer you may use the carrier of your choice and pay the shipping costs.
  • Send your parcel to:

ULLA POPKEN, Ltd
Attn: Returns Department

12201 Long Green Pike
Glen Arm, Maryland 21057-9705 (USA)

Refunds are processed by fullbeauty.com. Please allow 3 to 4 weeks for your credit or refund to arrive.

Need a Return Shipping Label? If the return shipping label attached to your invoice is lost or damaged, you can generate a new return shipping label by visiting the Returns Center. You will need your Ulla Popken order number located above the SHIPPING ADDRESS box located at the top of the invoice. ($7.95 Return Shipping Fee applies.)

Exchanges:
We are unable to process exchanges. Please return the item(s) back to Ulla Popken for a refund and place a new order on fullbeauty.com.

Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 90 days from receipt.

We are pleased to offer our Canadian customers a flat fee returns program available through our international shipping partner, i-parcel. If you wish to use this process, you are agreeing to allow us to deduct a $20 fee per return against your return credit. This amount will be deducted from your return credit when the merchandise return credit is issued to the payment method used for the purchase transaction. We will handle all Customs formalities and delivery back to our fulfillment center in the United States.

Return Item(s)
  1. Go to i-parcel's returns site: Click here
  2. Enter your tracking number and email address from your original order to access your order history
  3. Select the item(s) you wish to return
  4. Print the returns label for Canada Post
  5. Retain the return tracking number that is listed on your return label
  6. Pack your return securely, in the original package if possible, and attach label to the outside of the package, making sure no other tracking labels are visible
  7. Ship package with Canada Post via any of the following methods:
    • Option 1: Place in mail box
    • Option 2: Drop off at any Canada Post shipping location
Exchange Item(s)

We do not currently offer exchanges for Canadian orders. Please return your item(s) by using the return instructions above. We encourage you to place a new order via the link below:

http://www.fullbeauty.com/

Full details of the international return policy can be found here.

We hope you love what you order! However, if we haven't delighted you, all unworn, unwashed, and/or defective merchandise may be returned. You have up to 90 days from receipt to return your merchandise for a refund.

We are pleased to offer our Australian customers a flat fee returns program available through our international shipping partner, i-parcel. If you wish to use this process you are agreeing to allow FULLBEAUTY Brands to deduct a fee per return of $TBD. This amount will be deducted from your return credit when the merchandise return credit is issued to the payment method used for the purchase transaction. We will handle all Customs formalities and delivery back to our fulfillment center in the United States.

Return Item(s)
  1. Go to i-parcel's returns site: Click here
  2. Enter your tracking number and e-mail from your original order to pull up your order history
  3. Select the item(s) you wish to return
  4. Once you have selected your item(s) simply print the returns label for Australian Post
  5. Retain the return tracking number that is listed on your return label
  6. Pack your return securely, in the original package if possible, and attach label to the outside of the package, making sure no other tracking labels are visible
  7. Ship package with Australian Post via any of the following methods:
    • Option 1: Place in mail box
    • Option 2: Drop off at any Australian Post shipping location
Exchange Item(s)

We do not currently offer exchanges for Australian orders. Please return your item(s) by using the return instructions above. We encourage you to place a new order via the link below:

http://www.fullbeauty.com/

Full details of the return policy can be found on our 'Return Policies' page.

International Customers (excluding Canada):

Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 90 days from receipt.

Return Item(s)

For returns on international orders, you are responsible for all return fees including shipping, duties and taxes. Roaman's does not take title or risk of product until the goods are received.


  1. Pack your return securely, in the original package if possible
  2. Use either a courier of your choice or the local post office to process the return
  3. Return to the following address:
    fullbeauty®
    2300 Southeastern Avenue
    Indianapolis, IN 46283 USA

Exchange Item(s)

We do not currently offer exchanges for International orders. Please return your item(s) by using the instructions above. We encourage you to place a new order via the link below:

http://www.fullbeauty.com/

Full details of the international return policy can be found on the our 'Return Policies' page.