If you didn't find the answer(s) you were looking for in our Help section, please fill out the following form and we'll get back to you quickly. To help us to respond to you faster, please be as accurate as possible when you select your question from the category and subcategory dropdowns below.
For security reasons customers must not transmit credit card, debit card or other financial account information, security codes or CVVs or sensitive personal data through chat and normal email and web channels.
Before you contact us though, please read through our most frequently asked questions and answers. We’ve also included some helpful links to help you with your issue.
- If you’re having any problems paying your fullbeauty.com credit card bill online, would like to request a credit limit increase, or need your account number please contact 1-888-252-5484 (TDD/TTY 1-800-695-1788) or visit the credit website or for your OneStopPlus.com Visa credit card call 1-866-865-9480 (TDD/TTY 1-800-695-1788) or visit the credit website.
- Did you forget to add something to your order? Our ordering system works to get your order to you as quickly as possible. We are unable to process changes to an order once it has been submitted. If you’d like to add to an existing order we encourage you place a new order.
- Did you forget to add your promotional discount code? Discounted totals are calculated when an order is submitted for processing. (Free gifts are also processed during this time.) We encourage you to use your promotional code on any future order prior to the expiration date. *Promotional codes should be entered in the “Promotion Code” box located in the Shopping Bag.*
- Would you like to receive our catalog? Click here to subscribe to our catalog.
- If you're using a promotional coupon code on our site, please note that our promotional codes are applicable on our apparel merchandise only and do not apply to our "Home and Kitchen" merchandise.
- Do you need to return an item? Return address and instructions for our products may vary. Please log into our Return Center to view return address and instructions specific to the item(s) you'd like to return.
We'll be able to help you with your questions better if you will login.
CONTACT US FORM
To place an order by phone, or to speak with a fullbeauty® Catalog Customer Service Representative, call toll free 5am-11pm MT (800) 400-4481.
For questions regarding international shipping, please call (915) 225-4970.
Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be exchanged for FREE within 30 days of purchase (excludes items shipped directly from 3rd party brands, items purchased through Amazon or using PayPal). We are happy to process an exchange for a new size, color, or different item at no additional shipping charge.
If you would prefer to return the item, all unworn, unwashed or defective merchandise can be returned within 90 days of purchase for a refund of the purchase price (excluding shipping and prepaid return label charges). For Returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and prepaid label charges) that can be used toward a future purchase. **All international orders are final after 90 days.**